{"product_id":"flowglow-warranty-extension","title":"FlowGlow 4-Year Warranty Extension","description":"\u003ch2\u003eFlowGlow Effect Lamp warranty extension — years 3 and 4\u003c\/h2\u003e\n\u003cp\u003eThis paid warranty extension protects your FlowGlow Effect Lamp for a total of four years from delivery.\u003c\/p\u003e\n\u003ch3\u003e1. Guarantor\u003c\/h3\u003e\n\u003cp\u003eFlowGlow Lighting GmbH\u003cbr\u003eBrentanoweg 3\u003cbr\u003e66802 Überherrn\u003cbr\u003eGermany\u003cbr\u003eWarranty claims: \u003ca href=\"mailto:hello@getflowglow.com\"\u003ehello@getflowglow.com\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003e2. Your statutory rights\u003c\/h3\u003e\n\u003cp\u003eIf goods are defective, you have statutory rights against the seller. Exercising those rights is free of charge. This warranty does not restrict those rights. It applies in addition to the included two-year FlowGlow warranty.\u003c\/p\u003e\n\u003ch3\u003e3. Covered product\u003c\/h3\u003e\n\u003cp\u003eOne warranty extension covers one new FlowGlow Effect Lamp, model 333-42, when you buy it as a consumer directly from getflowglow.com in the same order. You need one extension for each lamp. Your order confirmation identifies the covered product and quantity.\u003c\/p\u003e\n\u003cp\u003eThe FlowGlow Base, remote controls, and other accessories are not covered by this extension.\u003c\/p\u003e\n\u003ch3\u003e4. Duration and geographic scope\u003c\/h3\u003e\n\u003cp\u003eThe additional coverage begins two years after delivery of the covered lamp and ends four years after delivery. It is valid within the European Union. FlowGlow pays any necessary return-shipping costs within the European Union.\u003c\/p\u003e\n\u003ch3\u003e5. What the warranty covers\u003c\/h3\u003e\n\u003cp\u003eThe warranty applies if the lamp develops a functional defect during the third or fourth year under normal, intended use. This includes the lamp’s integrated electronics and firmware required for its normal functions.\u003c\/p\u003e\n\u003cp\u003eA qualifying defect that appears during the coverage period is presumed to be covered unless FlowGlow establishes that one of the exclusions below caused it.\u003c\/p\u003e\n\u003cp\u003eYou may request a free repair or a defect-free replacement. If your chosen remedy is impossible or would involve disproportionate cost, FlowGlow may provide the other remedy. FlowGlow covers all necessary transport, labor, and material costs. The remedy will be provided within a reasonable time and without significant inconvenience.\u003c\/p\u003e\n\u003cp\u003eIf neither repair nor replacement is possible, FlowGlow will refund the price actually paid for the covered lamp. FlowGlow collects a replaced lamp at its own cost.\u003c\/p\u003e\n\u003ch3\u003e6. What is not covered\u003c\/h3\u003e\n\u003cp\u003eDamage is not covered to the extent that it was caused by:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003euse contrary to the operating or safety instructions;\u003c\/li\u003e\n\u003cli\u003ean unsuitable or damaged light fixture or power supply;\u003c\/li\u003e\n\u003cli\u003edrops, impacts, liquids, fire, lightning, or power surges;\u003c\/li\u003e\n\u003cli\u003erepairs or modifications not authorized by FlowGlow;\u003c\/li\u003e\n\u003cli\u003eloss or theft;\u003c\/li\u003e\n\u003cli\u003ecosmetic wear that does not affect functionality.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAn exclusion applies only where the listed cause is responsible for the reported defect.\u003c\/p\u003e\n\u003ch3\u003e7. How to make a claim\u003c\/h3\u003e\n\u003cp\u003eContact \u003ca href=\"mailto:hello@getflowglow.com\"\u003ehello@getflowglow.com\u003c\/a\u003e during the warranty period and provide your order number, the affected lamp, and a short description of the problem. Photos or a short video may help, but are not required.\u003c\/p\u003e\n\u003cp\u003eIf the lamp must be returned, FlowGlow will provide a prepaid return label or an equivalent free return method. Registration, the original packaging, and a warranty card are not required.\u003c\/p\u003e\n\u003cp\u003eIf the covered lamp purchase is validly canceled or returned under the applicable return policy, the related warranty extension will also be canceled and refunded.\u003c\/p\u003e\n\u003cp\u003e\u003csmall\u003eVersion: 17 July 2026\u003c\/small\u003e\u003c\/p\u003e","brand":"FlowGlow Lighting GmbH","offers":[{"title":"Default Title","offer_id":54359176118599,"sku":"FG-WTY-4Y","price":9.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0918\/9474\/3367\/files\/flowglow-trust-warranty.png?v=1776769006","url":"https:\/\/getflowglow.com\/products\/flowglow-warranty-extension","provider":"FlowGlow","version":"1.0","type":"link"}